Providing good customer service is not just about wearing big smiles or being patient with fussy customers – it is also about getting to know your customer’s likes and preferences and adapting your service to suit them. But how do we get to know our customers beyond small talk and half-hearted feedback responses? After years of being an owner of a small and humble coffeehouse, I have discovered the many ways that the point-of-sales (POS) system can provide such insights for your business. Read on if you want to find out how!
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