Customer Service / F&B / Social Media Marketing

Managing Restaurant Reviews Positively

Managing Restaurant Reviews Positively

Business Insider tells its readers, “As the digital era continues to grow and expand, review sites will, more and more, become the gatekeepers to customer acquisition. The best way to maintain a positive reputation is to ensure flawless customer service and experience.”

Did you know:

  • 60% of restaurants don’t make it past the first year.
  • 80% of restaurants go under in five years.

Why do we bring this up? To have a successful restaurant and beat out the competition, you want to do your best to offer exceptional customer service at all times to avoid bad reviews.

Yet, sometimes people are just grumpy and leave bad reviews anyway. In this article, we look at how to positively manage those negative reviews so your restaurant doesn’t end up as part of the above statistic.

First, let’s look at the importance of good reviews.

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