Business

5 Things You Should Consider When Starting A Restaurant Business In Malaysia

Malaysia is a melting pot of cultures, especially when it comes to food. The local culinary talents are a dime a dozen, where many dream of opening their own restaurant. With that said, building a restaurant is no easy task. As eating-out in Malaysia is a common thing, customers are easy to come by – and that means secure revenue. The right restaurant in the right location has a high chance of generating large profits. A business plan is the foundation of any enterprise. A careful analysis will help steer your restaurant on a successful path, ensuring a good return on your investment. If you are thinking of starting a restaurant, café or any sort of F&B outlet in Malaysia, here are a few key aspects you should have a clear vision about. 1. Concept Every business starts with an idea. Co...

5 Quirky Aspects Of Malaysian Work Culture

Every country has their quirks in cultures and practices. With Malaysia being the cultural melting-pot that it is, distinctive features of its’ working culture have been noted, some of which may make you go “that’s so us lah!”. 1. Don’t worry, I’ll do my best! The culture in Malaysia is simple. If you hire someone to do something, you will be assured that they will do their best. What they don’t tell you is how qualified they are for their job. It doesn’t matter what you’re asking them to do however, the response is always the same. The natural Malaysian humility is a double-edged sword. Knowing that the person will do their best can put you at ease, but there’s a difference between doing their best and actually getting the job done. Western countries tend to prefer when employees give the...

4 Recommendations for Singaporean SMEs Seeking Rapid Growth

The digital economy presents us with problems and opportunities. Small companies now have an unprecedented reach with their customer base. This shift in business operations is transforming industries and offering new ways to overcome constraints that were previously untenable. The downside to this, is that the restructuring of internal and external affairs means a difficult time for businesses. As this shift is relatively new, many are wary of which paths and decisions to take. In their Position Paper For A Vibrant Singapore, the Singapore Business Federation warns that these times may prove challenging to local businesses.  According to their research, 46 percent of SMEs are classified as “high risk” entities in regard to their credit ratings. So the question arises, how do SMEs ensure a ...

Need a Fuss Free Office Space? Here’s 5 co-working spaces in Malaysia!

It was only a decade ago that in order to set up an office one would need to source for a space, set up in the interior, install necessary infrastructure and furniture, employ cleaners etc. Co-working spaces have become a huge hit, with most reporting an occupancy rate between 80-90%.  Check out these fuss free co-working spaces that are sure to not only brighten your mood when you head to work but also inspire you to work more efficiently, as you no longer need to deal with the nitty gritty details of running an office.  Before We Begin Do note these few terms and what they mean, so you have a clearer picture of what we prioritize when looking at co-working spaces. In ascending prices, these are: Day Pass: A day pass typically allows you to use the facilities of the place for the day. Ope...

Music In Your Malaysian Store: What To Know About Licensing

Music is an effective tool to create the right ambience and setting for your establishment. It sets the tone for customers and tells them what kind of business you are from the second they walk-in. Furthermore, studies have shown that playing music is beneficial for the well-being of a person in many ways, directly affecting the moods and motivations of your staff. So, it’s simple, right? Get a speaker/PA system set-up, plugin and press play. Well, not so. The legalities surrounding the use and reproduction of commercial music are tedious. The copyright laws really put a dent into the whole process. Even playing music from Spotify or Youtube is considered “illegal”, as their licenses do not cover commercial use. For Malaysian businesses, we’ll try to guide you to the right departments, lic...

3 Ways Malaysian Small Business Retailers Can Maintain Consistent Customer Service

It’s easy to have control over all aspects of your business when you’re still a small operator. Things like taking inventory, stock control, manufacturing details, raw materials, hiring, customer service are some aspects of a retail business that business owners focus on daily. While your business is still small it’s easy for you to keep rapport with your customers as well, and knowing how best to service them.  But what happens when you start to expand your business? How do you assure that the same level of satisfactory customer service is provided throughout all your outlets? Why is consistency important? Regardless of service, channels and provisions, customers expect a consistent experience across all platforms. Consistency breeds trust between customer and provider. Building a solid r...

Lessons from the Dolce & Gabbana Backlash in China

Dolce & Gabbana products are being shelved by Chinese e-commerce sites amid a spiraling backlash from their advertising campaign. Celebrities and netizens have been quick to label the ad as “racist” and “insensitive” to the Chinese community. The ads, released earlier last week, were meant hype up an upcoming fashion show in Shanghai. Featured in the ad was a Chinese woman struggling to eat pizza and pasta with chopsticks, sparking criticism from viewers. Further adding to the fiasco were screenshots that were circulated online – those of a private conversation, where brand designer Stefano Gabbana made a reference to “China Ignorant Dirty Smelling Mafia” while using the smiling poop emoji to describe the country. The brand denied their involvement, stating that their account was...

4 Quick Strategies To Help Singaporean Small Businesses Make An Impact

Branding is always hard to get across. How do you maintain the fine line between being a business and being relatable? If you want your business to rise above the digital noise, you’re going to require a substantial investment in branding. To get consumers to talk about your product or service, you need to make a strong, memorable impact on them. While trying to be individualistic and creative comes with certain risks, it is an important step in creating brand awareness. With that said, here are some strategies for making your strengthening your brand and making it more relatable. 1. Humour Is Your Best Friend Don’t be afraid to throw in some sass or puns. Humour is an effective way of reaching your audience and helping them relate to you. Get your customers laughing and they’ll feel like ...

5 Small Business Problems And What Malaysians Can Do About It

Small companies are faced with many challenges in their initial years. It’s easy to see why folks tread carefully during the first few years of business, as there are so many things that could go wrong. From finding customers, generating leads, creating an email list to hiring the right staff and balancing growth and quality, Scaling a business is one of the toughest things for a business. However, with the right tools and knowledge, these obstacles can always be overcome. Here, we have compiled 5 challenges that every business meets with, along with some advice on what you can do about it. If you’re looking to scale your business, then be sure to avoid these common pitfalls. 1. Hiring The Right Staff “No man is an island”. For operations to run smoothly, you will need to get the rig...

4 Simple Ways For Small Businesses To Reduce Costs

Bolstering your business’s profits is tough enough as it is nowadays. The problem is that as costs go up, so do our prices – in turn eventually affecting our profit margins. Cutting unnecessary expenses are just as important as increasing sales. It can be tough to identify what expenses need to be cut. What is deemed “unnecessary”? If you’re looking for a long-term solution to reduce costs and expenditure, then read on to see how. 1. Move your processes into Software Automation Labour is often one of the biggest expenses for a business to incur.  Processes like time sheet errors are costly to correct and will take up significant amount of time cumulatively. Automating means creating an accurate and painless process that enhances productivity and performance. Although setting up an au...

E-Commerce In Singapore: A 4-Step Guide To Get Started

The e-commerce industry has been steadily growing in the past few years. Google and Temasek Holdings report that the market size for Singapore’s e-commerce industry will grow to US$5.4 billion by 2025. Today, many brick-and-mortar retailers are supplementing their physical sales through online distribution platforms. If you are looking to get a foot into the world of e-commerce, then read on to see just how you can go about it. 1. Plan It Out Your business plan will be the blueprint of how your business will operate and develop. You need to write a plan that helps remind you of your vision and objectives as you get further down the line. Your initial plan can be both exciting and daunting at the same time. With so many things going on, it is easy to feel overwhelmed by all the options avai...

How These 3 Singaporean Entrepreneurs Went From Hawkers to Running an F&B Empire

Humble beginnings provide a foundation for business growth. Sometimes, a rags-to-riches story can be warming and inspiring to those of us who are still looking for a way to define our success. Read on to see how these 3 hawkers made an empire from their humble eateries. 1. Paradise Group Paradise Group first started out as ‘Seafood Paradise’. The restaurant poised as a diner’s paradise for Oriental cuisine, traces its’ roots to a humble 25-seater eatery in Defu Lane. Initially, Eldwin Chua started out with managing his grandfather’s coffeeshop operations. His duties consisted of running the drinks stall and learning how to brew coffee. In 2002, at the age of 25 years old, Eldwin was given the chance to take over his grandfather’s coffeeshop. He took over with an assistant chef ...