Retail Industry

Lessons from the Dolce & Gabbana Backlash in China

Dolce & Gabbana products are being shelved by Chinese e-commerce sites amid a spiraling backlash from their advertising campaign. Celebrities and netizens have been quick to label the ad as “racist” and “insensitive” to the Chinese community. The ads, released earlier last week, were meant hype up an upcoming fashion show in Shanghai. Featured in the ad was a Chinese woman struggling to eat pizza and pasta with chopsticks, sparking criticism from viewers. Further adding to the fiasco were screenshots that were circulated online – those of a private conversation, where brand designer Stefano Gabbana made a reference to “China Ignorant Dirty Smelling Mafia” while using the smiling poop emoji to describe the country. The brand denied their involvement, stating that their account was...

How Retailers In Singapore Can Deal With Serial Returners

Serial returners are making headlines as they are being banned from Amazon, and other major US and UK stores are set to follow this policy. Compared to retailers in Asia, retailers in the US and the UK have generous returns and refunds policy for items purchased, and a growing number of these customers have taken advantage of such returns policy. While not all customers who returned their items purchased are banned, the focus is on ‘serial returners’ – customers who often buy items and return them, either as frequent returns or as bulk returns. Is banning customers a good idea to begin with? 60% of US and 45% of UK retailers are considering to impose a lifetime ban on serial returners. Retailers have taken customer returns as a serious concern given that they stand to lose a lot of m...

Why the Retail Sector in India is a Trillion Dollar Industry

The retail industry is one of the key pillars of the Indian economy that strengthens GDP growth and helps millions to gain employment. The Indian retail sector was valued at USD$672 billion in 2017, and is expected to reach USD$1.3 trillion by 2020. There are several factors that have contributed to this exponential growth. 1. Increase in Consumption by Consumers Private consumption is the measure of money spent by the customers who belong to a country to purchase services and goods. It is also known as customer expenditure. It accounts for more than half of India’s GDP and hence helps in leading GDP growth in India. The equation is simple, the more you buy, the more would be the profit made by retailers, and hence more money will be in the rotation. The money spent by a consumer is used b...

Key Trends Every Filipino Retailer Must Know Before 2018’s Christmas Shopping Season

Christmas, the biggest shopping season of the year, and e-commerce festivals like Black Friday and Cyber Monday spur the retail binge in the Philippines. This makes it the perfect time for consumers to scout out deals or finally buy those big-budget items. Take a peek at how Filipinos will be searching and what they’ll be searching for this upcoming shopping season. Q4 is peak shopping time in the Philippines as e-commerce festivals and Christmas spur on the retail binge. Google is a key companion on this journey. Read on to find out what captivates consumer interest at the height of the festive season. Online search complements the offline purchase journey. The growing rate of searches for apparel, accessories and electronics indicate that people turn to Google for inspiration and informa...