Retail Industry

A.S Watson Group Opens Their 15,000th Store In Malaysia

International health and beauty retailer, A.S Watson Group has marked a new milestone with the opening of its 15,000th store here in Malaysia. For the fourth year in a row, A.S. Watson’s new store opening continues to be at an average speed of one store every seven hours across its 25 markets in Asia and Europe. Located in the newly-launched Central i-City mall, the store is Malaysia’s 500th outlet. The 4,200 square-feet store is equipped with StyleMe, an AR (augmented reality) technology, that makes for an engaging and fun experience for customers. Group managing director Dominic Lai expressed that the group’s success is owed to customer satisfaction and connectivity. The ability to consistently meet customers with products, trends and experiences is a major factor in their continua...

3 Ways To An Environmentally Sustainable Future In Retail

For retail organizations, sustainability is a financial hurdle to be overcome. Rather than cutting costs, retailers face an uphill struggle to increase already razor-thin profit margins in a rapidly changing industry. As a result, sustainability has become a major question. The stakes are high to create the right atmosphere in-store, push inventory and streamline supply chains, but retailers might not be addressing the right things by prioritizing sales and ignoring sustainability. When implemented effectively, sustainability initiatives generate strong returns on investments. Certain pioneers of sustainability have set an example of this kind of success. Target, for example, is the largest adopter of on-site corporate solar power and added 43 MW to its facilities in 2017. New long-term st...

The Challenges Faced By Malaysian Furniture Retailers

We stand on the brink of a technological revolution that is fundamentally shifting the way we live, work, and relate to one another. With it comes the shared notion that traditional retail may be burning out, making way for the likes of e-commerce. Retailers in all industries are facing multiple problems in driving footfall and sales in brick-and-mortar setups. This is especially evident in the furniture industry, where competition seems to be coming from all directions. Lack of manpower, demand and looming threats of online retailers are closing in on traditional furniture retail. The Upside To The Local Furniture Industry Karen Goi, the general manager of Malaysian International Furniture Fair (MIFF), thinks the trade war between the U.S and China is good news for Malaysia. This point of...

Is your brand still doing this? Physical banners, a thing of the past?

If you walked past a store recently, you probably noticed that many of the retailers in malls or even standalone shops put up these big beautiful banners in front of their store. Why do they do that? Often, we do that because we believe that the right target audience for your brand would be around the area. For example, you may be in a mall where the captive traffic around your store is the highest. The right shoppers for your brand may also be around the area, but they may not necessarily walk past your store, or worse yet walk past the store but like many of us (guilty as charged), spend our time glued to the phone Target the RIGHT Shoppers within close proximity to Your Store You know who the target audience for your brand is. Are they women, new mothers or simply people who are interes...

Trends That Will Redefine Retail In 2019

Over the past decade, the retail industry has embraced significant changes in it’s nature, and is set to continue evolving over time. After the new year, consumer spending was predicted to weaken slightly, but remain strong in 2019. As retail continues to evolve, retailers will face both challenges and opportunities as they address a highly competitive market. Successful retailers will need to focus on a variety of trends that are expected to affect businesses, as well as the retail industry as a whole. Laborers Face An Uncertain Position With New Technology Labor continues to be a challenging aspect of retail, as competition and low-unemployment rates make it difficult to staff brick-and-mortar setups. However, many have started experimenting with technologies that are slowly replacing tr...

3 Ways Retail Store Owners Can Win, Despite E commerce

Brick-and-mortar retail stores are starting to make a shift into digital. This has got retailers wondering whether the future of retail lies online. It is true that the world is propelling towards digitisation. Yet, in the world of retail, there are still many reasons to believe that physical retail stores are not leaving the scene just yet. In our work with retailers in Asia, we have found many who continue to succeed in offline retail, despite the competition from eCommerce.They used technology in simple but focused ways to drive footfall, interact and cross-sell customers. In fact, offline retailers gain significant advantages over eCommerce players the moment they start to incorporate tools and digital capabilities into their overall sales approach. We combined some of these learnings ...

How Retailers In Singapore Can Deal With Serial Returners

Serial returners are making headlines as they are being banned from Amazon, and other major US and UK stores are set to follow this policy. Compared to retailers in Asia, retailers in the US and the UK have generous returns and refunds policy for items purchased, and a growing number of these customers have taken advantage of such returns policy. While not all customers who returned their items purchased are banned, the focus is on ‘serial returners’ – customers who often buy items and return them, either as frequent returns or as bulk returns. Is banning customers a good idea to begin with? 60% of US and 45% of UK retailers are considering to impose a lifetime ban on serial returners. Retailers have taken customer returns as a serious concern given that they stand to lose a lot of m...

How Filipino Designers Can Prevent Idea Theft

There’s nothing more frustrating for a fashion designer than to have his creations stolen. First of all, your fashion designs are your work of art. New clothing and accessory designs start with the right choice of color combinations and carefully drawn patterns that reveal your creativity and uniqueness as an artist. Likewise, your designs are not just your work of art but also your source of income. Your fashion ideas are your fashion business’ costly assets that deserve to be protected from concept thieves. Thus, you have to do everything you can to safeguard your designs. Here are some tips on how you can protect your fashion ideas and designs from theft. Put everything in writing Whether you’re pitching for a potential client or you’re sending your design for production, make sure to k...

7 Tips to Get Your Store in the Philippines Ready for the Holiday Season!

Christmas is celebrated all over the world and there are many exciting things that everyone is anticipating here, the Filipino Christmas rush. We’re fast approaching the end of the year, and there are a number of things that business owners have to stay on top to best manage their businesses. Now is the perfect time to map out your preparations in order to drive the most revenue for your business. If you’re a retailer, but not quite sure how to get your store ready, here’s 7 things to get you going! 1. Set Your Holiday Store Hours The first step is to look at and familiarize yourself with the holidays coming up and decide which ones are important for your business and to your customers. The most effective mall hours done in the Philippine setting usually starts late in the morning and ends...

Report: Dongdaemon, the Backbone of Asian Fashion

Every year, ~US$ 10b of fashion goods transact online in S. Korea. With ~30K Korean online fashion stores exporting products overseas in 2014 and ~70K today, fashion eCommerce in S.Korea is a fast growing industry and export contributor. Korea itself exports ~US$2b of apparels annually and counts China, Japan and the US as key export destinations. Offline, the downtown area of Dongdaemon, Seoul, is home to more than 30K fashion retailers. At 8pm every night, wholesalers in apm Place spring to life. Buyers from Shenzhen, Chong Qing, Guangzhou, Taipei, Singapore, Indonesia and many other Asian cities flood the mall which operates till 5am every day. Every outlet is nicely decked out with instore displays and the latest Korean fashion wear. Store owners closely guard their designs, prohibitin...