Customer Service

3 Ways Malaysian Small Business Retailers Can Maintain Consistent Customer Service

It’s easy to have control over all aspects of your business when you’re still a small operator. Things like taking inventory, stock control, manufacturing details, raw materials, hiring, customer service are some aspects of a retail business that business owners focus on daily. While your business is still small it’s easy for you to keep rapport with your customers as well, and knowing how best to service them.  But what happens when you start to expand your business? How do you assure that the same level of satisfactory customer service is provided throughout all your outlets? Why is consistency important? Regardless of service, channels and provisions, customers expect a consistent experience across all platforms. Consistency breeds trust between customer and provider. Building a solid r...

4 Things Indian Startups Should Focus On Developing

अपने फेसबुक या लिंक्डइन अकाउंट के साथ लॉगिन करें 4 पहलुओं को जानने के लिए भारतीय व्यवसायों को विकास पर ध्यान देना चाहिए!  

How to Tell if Your Restaurant needs Changes

Here are some of the tell-tale signs that your restaurant needs some changes. You’ve spent too much money. When first opening a restaurant, it is easy to fall into the money trap, thinking you need spend more money than you have to own the best restaurant possible. Your restaurant has a poor location. Whether it be limited visibility, poor foot traffic, or limited parking, the location of your restaurant plays a huge role in who visits and how often. Even though it’s incredibly difficult to change your location, knowing that your location is the problem is the first step to turning to other methods of bringing customers in. You’ve hired the wrong staff. Your employees are the first line of defense at your restaurant. If you aren’t paying them the right salaries, or empowering them with the...

Managing Restaurant Reviews Positively

Business Insider tells its readers, “As the digital era continues to grow and expand, review sites will, more and more, become the gatekeepers to customer acquisition. The best way to maintain a positive reputation is to ensure flawless customer service and experience.” Did you know: 60% of restaurants don’t make it past the first year. 80% of restaurants go under in five years. Why do we bring this up? To have a successful restaurant and beat out the competition, you want to do your best to offer exceptional customer service at all times to avoid bad reviews. Yet, sometimes people are just grumpy and leave bad reviews anyway. In this article, we look at how to positively manage those negative reviews so your restaurant doesn’t end up as part of the above statistic. First, let’s look at th...

Become a Successful F&B Manager with These Tips

Being a F&B Manager is not easy. You have to deal with chaotic peak hours, inconsistent part timers as well as accounting for daily sales. Having been in this role before, I have gathered some questions that I wish someone had asked me while I was manager. 1. Are You Managing Or Controlling? It is key to understand the difference between managing your staff and controlling them. Business Dictionary states that management is the organization and coordination of the activities of a business in order to achieve defined objectives. Controlling, however, merely requires you to delegate different tasks to your staff.  This is inefficient in the long-term. Remember that your staff are human beings too and do not operate like robots. Share with them your visions for the business so they feel l...

Taking Care of Your Restaurant Staff To Offer Superb Customer Service

When running a restaurant, one of the top priorities any restaurant owner should be making sure your customers walk out of your restaurant not only satisfied and satiated, but also wanting more. Customers are your paymasters, and all it takes its a handful of unsatisfied customers to kill your business.  Besides just serving mouth-watering and delicious food, how else can you make sure your customers leave with the intention to return? Well, here’s a not-so-little secret; by offering impeccable customer service!  Training your staff to attend to your customers well with a smile, is a necessity for continued success. So just how do you keep your staff motivated to provide customers with a pleasant dining experience? Having experience in this field, here’s 3 things you as a restaurant owner ...